Amazon account health checker for order defect rate and every shipping metric

Short answerUnder 1%. Amazon's target is an order defect rate below 1% over the last 60 days. A rate at or above 1% can lead Amazon to deactivate your selling account.

Amazon shows the rate separately for orders you ship and orders Amazon fulfills. This checker works for either: enter one at a time.

Short answerOrders with a defect divided by all orders in the 60-day window. A defect is negative feedback (1 or 2 stars), an A-to-z Guarantee claim or a credit card chargeback.

Example: 10 defects on 1,200 orders is 10 ÷ 1,200 = 0.83%. At 1,200 orders you can have 11 defects and stay under 1%; the 12th takes you to 1%.

Short answerStop new defects first: answer buyer messages within a day, refund or replace before a buyer opens a claim, and fix the product or listing behind repeat complaints. Then ask Amazon to remove feedback that breaks its rules. Old defects leave the 60-day window on their own.

If your account was deactivated for ODR, Amazon asks for a plan of action that explains the cause, what you changed and how you'll stop it happening again.

Short answerOrder defect rate under 1%, late shipment rate under 4%, pre-fulfillment cancel rate under 2.5%, valid tracking rate of 95% or more, and on-time delivery rate of 90% or more (95% recommended). The last four apply to orders you ship yourself.

Seller Fulfilled Prime needs 99% valid tracking.

Short answer200 or more is healthy. 100 to 199 is at risk, and under 100 is unhealthy, where the account can be deactivated. Account Health Assurance needs a rating of 250 or more for 6 months.

Amazon doesn't publish how many points each issue costs, so this tool shows your band rather than predicting the rating.

Short answerNo. The cancellation rate counts only orders you cancel before shipping, including automatic cancellations. Cancellations the buyer requests through their order page are excluded.

Short answerA tracking ID that Amazon can match to a carrier and that shows carrier activity. Since 15 January 2025, US packages need at least one physical carrier scan for the tracking to count.

Amazon measures the rate per product category, so one category can fall below 95% while the account average looks fine.

Short answerAmazon added the on-time delivery target of 90% on 25 September 2024. Third-party sellers report that from 28 February 2026 Amazon deactivates only the listings that cause late deliveries, not the whole account, but Amazon has not confirmed that publicly.